Privacy Policy
VSIOP Planner – Manufacturing ERP Suite
Last Updated: February 2025
1. Introduction
VSIOP Planner ("we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you use our manufacturing ERP platform ("Service").
2. Information We Collect
2.1 Information You Provide
- Account information: Name, email address, company name, phone number
- Business data: Sales orders, purchase orders, inventory, production data, financial records, and other data you enter into the Service
- Support communications: Messages and attachments when you contact us for support
2.2 Information Collected Automatically
- Usage data: Logins, feature usage, and interaction with the Service
- Technical data: IP address, browser type, device information
- Cookies: We use session cookies and similar technologies for authentication and preferences
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service
- Process transactions and fulfill your requests
- Authenticate users and enforce security
- Send service-related notifications (e.g., password reset, maintenance)
- Improve the Service and develop new features
- Comply with legal obligations
- Protect against fraud and abuse
We do not sell your personal information to third parties.
4. Data Storage and Security
- Your data is stored in secure, tenant-isolated databases
- We use industry-standard measures to protect data in transit and at rest
- Access to your data is restricted to authorized personnel and systems
- We retain your data for as long as your account is active and as required by law
5. Data Sharing
We may share your information only:
- With service providers who assist us (e.g., hosting, email) under strict confidentiality
- When required by law or to protect our rights
- With your consent
We do not share your business data with advertisers or for marketing by third parties.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
To exercise these rights, contact us at jeyaraj.r@vsiopplanner.com.
7. Cookies
We use essential cookies for authentication and session management. You can control non-essential cookies through your browser settings, though some features may not work without them.
8. Children's Privacy
The Service is not intended for individuals under 18. We do not knowingly collect data from children.
9. International Transfers
Your data may be processed in jurisdictions where we or our service providers operate. We ensure appropriate safeguards for such transfers.
10. Changes
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last Updated" date indicates when this policy was last revised.
11. Contact
For privacy-related questions or requests:
Email: jeyaraj.r@vsiopplanner.com